Investor Charter & Complaints

Vision and Mission Statements

– Vision: Invest with knowledge & safety.

– Mission: Every investor should be able to invest in the right investment products based on their needs, manage and monitor them to meet their goals, access reports, and enjoy financial wellness.

Details of Business Transacted

– Publish research reports based on research activities

– Provide independent, unbiased views on securities

– Offer unbiased recommendations, disclosing financial interests in recommended securities

– Provide research recommendations based on analysis of publicly available information and known observations

– Conduct annual audits

Services Provided to Investors

– Onboarding of clients

– Disclosure to clients:

    – Distribute research reports and recommendations without discrimination

    – Maintain confidentiality regarding publication of research reports until made public

Grievance Redressal Mechanism

– Approach the concerned Research Analyst for grievances

– Ensure resolution within 30 days

– Lodge complaints with SEI’s SCORES portal or send to: 

    – Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai – 400 051

Expectations from Investors

– Do’s:

    – Deal only with SEBI-registered Research Analysts

    – Check registration certificate and SEBI registration number

    – Refer to the list of SEBI-registered Research Analysts on the SEBI website

https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intmId=14

    – Pay attention to disclosures in research reports

    – Pay Research Analysts through banking channels only

    – Check research recommendations before investing

    – Ask questions and clear doubts with the Research Analyst

    – Inform SEBI about Research Analysts offering assured returns

– Don’ts:

    – Provide funds for investment to the Research Analyst

    – Fall prey to advertisements or market rumors

    – Get attracted to limited-period discounts or incentives

    – Share login credentials and passwords with the Research Analyst

Number of complaints as on 23 March 2025

Received From Pending at the end of last month Received Resolved Total Pending Pending Complaints >3 Months Average Resolution Time( in days)
             
Investor 0 0 0 0 0 0
SEBI 2 0 2 0 0 39
Other Source 0 0 0 0 0 0
Grant Total 2 0 2 0 0 39

 

*Average Resolution time is the sum total of time taken to resolve each complaints in days, in the current month divided by total number of complaints resolved in current month

 

Month wise complaints for year 2024-2025

Month Carried Forward from Previous Month Recieved Resolved Pending
March 2025 0 0 0 0
February 2025 0 1 1 0
January 2025 0 1 1 0
December 2024 1 0 1 0
November 2024 1 0 0 1
October 2024 1 0 0 1
September 2024 2 0 1 1
August 2024 0 2 0 2
July 2024 0 0 0 0
June 2024 0 0 0 0
May 2024 2 0 2 0
April 2024 0 2 0 2
         
Grand Total 0 6 6 0

Trend of Annual disposal of complaints

YearCarried Forward from Previous MonthRecievedResolvedPending
2019-200000
2020-210000
2021-220440
2022-230110
2024-250660
Grand Total011110